Client Satisfaction Survey Help us Serve You Better Please take a Moment to Answer these Questions Name First Last Email Address Name of Staff Member Assisting in Your Matter 1. Responsivenessa. Available and accessible when needed*ExcellentGoodNeutralFairPoorb. Delivers work product in a timely manner*ExcellentGoodNeutralFairNeeds Improvementc. Returns phone calls in a reasonable amount of time*ExcellentGoodNeutralFairNeeds Improvement2. Work Producta. Possesses in-depth knowledge of legal matter*ExcellentGoodNeutralFairNeeds Improvementb. Provides thoughtful and well-reasoned advice*ExcellentGoodNeutralFairNeeds Improvementc. Communicates well with me and in a manner which I understand*ExcellentGoodNeutralFairNeeds Improvementd. Accurately explains the strategy and process I will be involved in and sets my expectations accordingly*ExcellentGoodNeutralFairNeeds Improvement3. Cost Effectiveness and Billinga. Accurately estimates cost of service and the time required*ExcellentGoodNeutralFairNeeds Improvementb. The bills are timely and easy to understand*ExcellentGoodNeutralFairNeeds Improvementc. The bills accurately reflect the quality of service and effort involved in my case*ExcellentGoodNeutralFairNeeds Improvement4. Service/Relationshipa. I am treated well as a client*ExcellentGoodNeutralFairNeeds Improvementb. Keeps me informed on the progress of my case*ExcellentGoodNeutralFairNeeds Improvementc. Demonstrates an understanding of my needs and objectives*ExcellentGoodNeutralFairNeeds Improvement5. Please check the characteristics that are most important to you when choosing a law firm: Expertise in legal matter Responsiveness/timeliness Excellence in client service Creative problem solving Personal relationship/trust Professional Reputation Referral from family/friend Cost of legal representation 6. Please tell us what you liked the most about your experience with Boyer Law Firm, P.L.7. Please tell us what you liked the least about your experience with Boyer Law Firm, P.L.8. If Boyer Law Firm, P.L. could improve one thing, what would this be?9. Would you recommend us to others?YesNoIf not, why?10. Please check the services from our firm which you have used: Immigration Business Law Real Estate International Law Probate Estate Planning Intellectual Property Other 11. Please check the legal services that you anticipate needing in the future: Immigration Business Law Real Estate International Law Probate Estate Planning Intellectual Property Other Note: By returning this survey to us, you authorize us to print any results and comments from this survey in our Website or other marketing materials. This iframe contains the logic required to handle Ajax powered Gravity Forms.