Client Satisfaction Survey Help us Serve You Better Please take a Moment to Answer these QuestionsName First Last Email I. Responsivenessa. Available and accessible when neededExcelletVery GoodSatisfactoryFairPoorb. Delivers work product in a timely mannerExcelletVery GoodSatisfactoryFairPoorc. Returns phone calls within a reasonable amount of timeExcelletVery GoodSatisfactoryFairPoord. Gives my case the attention it requiresExcelletVery GoodSatisfactoryFairPoore. Overall rating for responsivenessExcelletVery GoodSatisfactoryFairPoorII. Work Producta. Possesses in-depth knowledge of legal matterExcelletVery GoodSatisfactoryFairPoorb. Provides thoughtful and well-reasoned adviceExcelletVery GoodSatisfactoryFairPoorc. Consistently maintains high quality of workExcelletVery GoodSatisfactoryFairPoord. Communicates well with me and in a manner which I understandExcelletVery GoodSatisfactoryFairPoore. Creative and innovative in formulating solutionsExcelletVery GoodSatisfactoryFairPoorf. Accurately explains the strategy and process I will be involved in and sets my expectations accordinglyExcelletVery GoodSatisfactoryFairPoorg. Overall rating for quality of work productExcelletVery GoodSatisfactoryFairPoorIII. Cost Effectiveness and Billinga. Accurately estimates cost of service and the time requiredExcelletVery GoodSatisfactoryFairPoorb. The bills are timely and easy to understandExcelletVery GoodSatisfactoryFairPoorc. The bills accurately reflect the quality of service and effort involved in my caseExcelletVery GoodSatisfactoryFairPoord. Responds to my billing inquiries promptlyExcelletVery GoodSatisfactoryFairPoore. Overall rating for cost effectiveness and billingExcelletVery GoodSatisfactoryFairPoorIV. Service/Relationshipa. I am treated as a very important clientExcelletVery GoodSatisfactoryFairPoorb. Demonstrates an interest in me and an understanding of my needs and objectivesExcelletVery GoodSatisfactoryFairPoorc. Exerts effort beyond the minimum required in my caseExcelletVery GoodSatisfactoryFairPoord. Keeps me informed on legal issues that may affect my caseExcelletVery GoodSatisfactoryFairPoore. I am comfortable dealing with other people at the firm when my primary contact is not availableExcelletVery GoodSatisfactoryFairPoorf. Keeps me informed on the progress of my caseExcelletVery GoodSatisfactoryFairPoorg. Overall rating for service/relationshipExcelletVery GoodSatisfactoryFairPoor• V. Please mark with an X the level of Importance of the following characteristics when choosing an attorney or law firm:a. Expertise in legal matterVery ImportantImportantNeutralNot Importantb. Responsiveness/timelinessVery ImportantImportantNeutralNot Importantc. Excellence in client serviceVery ImportantImportantNeutralNot Importantd. Creative problem solvingVery ImportantImportantNeutralNot Importante. Personal relationship/trustVery ImportantImportantNeutralNot Importantf. Professional reputationVery ImportantImportantNeutralNot Importantg. Referral from family/friendVery ImportantImportantNeutralNot Importanth. Cost of legal representationVery ImportantImportantNeutralNot ImportantVI. How did you hear about us? Recommendation from family/friend TV commercial Recommendation from another attorney TV presentation/show Personal relationship with members of firm Radio Print advertisement Brochure Internet — if so, which Web site Newsletter/email Event OtherVII. If Boyer Law Firm, PLLC could improve one thing, what would this be?VIII. Please tell us what you liked the most about working with Boyer Law Firm, PLLCIX. Please tell us what you liked the least about working with Boyer Law Firm, PLLCX. Please give us any additional suggestions you have so that we may improve our ability to serve you.XI. Would you recommend us to others?YesNoIf not, why?XII. Have you recommended us to others in the past?YesNoXIII. Please check the services from our firm which you have used: Immigration Business Law Real Estate International Law Probate Estate Planning Intellectual Property OtherXIV. Please mark with an X next to the legal services that you anticipate needing in the future: Immigration Business Law Real Estate International Law Probate Estate Planning Intellectual Property OtherNote: By returning this survey to us, you authorize us to print any results and comments from this survey in our Website or other marketing materials. This iframe contains the logic required to handle AJAX powered Gravity Forms.